SUPPORT

Start here when something goes wrong.

Check the app version and permission state first. If the issue remains, send your device, OS version and the page where it happened.

01

iPhone Home Screen

Open heritagefolio.app in Safari, tap Share → Add to Home Screen, keep Open as Web App enabled, then Add. The iPhone version uses photos you actively choose and cannot scan the whole library.

02

Android install

Install the experience APK from this Android download page. Android may ask the browser for permission to install apps; verify the SHA-256 shown on the page.

03

Album scan

Android scans photos with capture locations and only shows matches that meet the confidence threshold. Unmatched photos are not listed; you can choose a heritage site manually.

04

Poster saving

On iPhone use the system share sheet and choose Save Image. On Android use Save to device. Keep the editor open if the first save attempt fails.

05

Maps and images

Basemap tiles and some images come from external services and may be slow on weak networks. Refreshing does not remove local visits.

06

Report an issue

Email support@heritagefolio.app with device, OS, app version, page and permission state. Please do not send original photos.

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